Terms and Conditions

Last updated: January 1st, 2020

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with Nadja El Fertasi EQ (Emotional Intelligence) Coaching & Consulting (the “Service Provider”) hereinafter ( “Thrive with EQ”, “us”, “we”, or”our”). Our Services are available at the following websites which are the exclusive property of Thrive with EQ: https://nadjaelfertasi.com and https://thrivewitheq.com.

Please read these Terms and Conditions carefully before using Our Services.

Your access to and use of Our Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using Our Services you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access nor use Our Services.

Privacy Policy Data

Thrive with EQ takes your privacy seriously and manages your data in accordance with the European Union’s General Data Protection Regulation (GDPR), and other applicable laws. Thrive with EQ  only collects personal data that you give us yourself by signing up for the newsletter and event invitations, attending events, applying for the mentoring programme and /or becoming a paying member . We only collects the necessary personal data needed to carry out a service requested by you. This may include your first name, last name, employer, position in the organisation, email, phone number, address, and bank account details. Pictures might be taken during events and used to promote the organisation on its website or social media.

Thrive with EQ only processes these data in certain situations:

  • if you have explicitly given your permission;

  • or, if it is necessary to process the data in order to provide a service you have requested (e.g. if you subscribe to receive event invitations and newsletters, if you register for an event, or if you request to become a paying member);

  • or, if we are legally obliged to process the data;

  • or, if we are contractually obliged to process your data (e.g. funding projects).

Sensitive personal data are always treated as confidential and never made public. Only Thrive with EQ is able to process your personal data for the above-mentioned purposes. We never pass on your contact details to third parties for commercial purposes.

Your data are processed safely, we use secure technologies and measures to protect your data from unauthorised access, use, loss or publication. These technologies and measures are tested on a regular basis and updated when necessary. We use usernames and passwords on all our systems and regularly back-up data to be able to recover them in case of physical or technical incidents. Thrive with EQ uses Mailchimp to send event invitations and newsletters and Mollie for online membership fee payments. The privacy policies of these services are available here and here.


If you wish to purchase any product or service made available through Our Services (“Purchase”) (defined as Coaching Sessions, Online Webinars, Workshops, eBooks and Consultations), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping. information.

You represent and warrant that: (i) you have the legal right to use any creditcard(s) or other payment method(s) in connection with any Purchase; and that(ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on our websites 1) https://nadjelfertasi.com and 2) https://eqpotential.com. The products or services available on our websites may be mis-priced, described inaccurately, or unavailable, and we may experience delays in updating information on our services and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


Some parts of our services are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Thrive with EQ cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Thrive with EQ customer support team at info@thrivewitheq.com.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Thrive with EQ, with accurate and complete billing information including full name, address, state, zip code, telephone number,and a valid payment method information. By submitting such payment information, you automatically authorize Thrive with EQ, to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Thrive with EQ, will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Fee Changes

Thrive with EQ , in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. Thrive with EQ will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of Our Services after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.


Except when required by law, paid fees for all Our Services are non-refundable.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access Our Services and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The content (defined as written materials, promotional materials, workshop designs and video footages—current and future) contained and created on our websites herein and in particular, the Tabletop Exercises, original content and property of Thrive with EQ. Third-party use of the content contained herein without the express, advance written consent of Thrive with EQ is expressly forbidden. Unauthorized third-party users of the content herein are punishable to the fullest extent of applicable laws.

Links To Other Web Sites

Our services may contain links to third-party web sites or services that are not owned or controlled by Thrive with EQ.

Thrive with EQ, has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to because by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All paid fees are not subject for refund.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using Our Services.

Limitation Of Liability

In no event shall Thrive with EQ , nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other in tangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.



Your use of our services is at your sole risk. Our Services are provided on an”AS IS” and “AS AVAILABLE” basis. Our services are provided without warranties of any kind, whether express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

By participating in/reading Thrive with EQ coaching service/website/blog/email series, you acknowledge that Thrive with EQ is not a licensed psychologist or health care organization and our services do not replace the care of psychologists or other healthcare professionals. Coaching is in no way to be construed or substituted as psychological counseling or any other type of therapy or medical advice.

By using our Services, you agree that you will not disparage or encourage others to disparage Thrive with EQ. For purposes of these Terms & Conditions, the term disparage includes without limitation comments or statements made in any matter or medium in the press and/or the media about Thrive with EQ which would adversely affect any manner of the conduct of the business of Thrive with EQ, without limitations to Thrive with EQ business plans or prospects or the business reputation of the company.

Thrive with EQ, and its subsidiaries, affiliates, and its licensors do not warrant that a) Our Services will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of theseTerms will remain in effect. These Terms constitute the entire agreement between us regarding Our Services, and supersede and replace any prior agreements we might have between us regarding Our Services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our services.

These Terms & Conditions are binding and supersede oral communication.

Contact Us

If you have any questions about these Terms, please contact us at info@nadjaelfertasi.com or info@thrivewithea.com if you are an organization.


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